Improve Customer Service, Boost Efficiency, and Enhance Your Professional ImageUpgrade Your Call Center with CallCenter Connect

Poor reachability frustrates customers, damages your reputation, and increases costs. CallCenter Connect provides the solution.

Fully integrated with Microsoft Teams, CallCenter Connect empowers agents to work remotely with an intuitive control console that enables them to:

Accept, decline, or transfer calls.

View colleagues’ status and availability.

Access scripts and a knowledge base.

Monitor for quality assurance.

Offer Multi-Channel Support: Email, chat, social media, and SMS.

Integrate with CRM Connect for valuable insights.

Track key metrics like average wait times, call duration, and service levels.
Supervisors can listen in on calls and chat with agents to offer on-the-job support.

Benefit from Voclarion’s Extensive Call Center Expertise.

We’ll tailor CallCenter Connect to your specific needs during an initial consultation.

We complete the implementation with a concise user training session.

Unified Communications: Calling, Chat, and Video Conferencing in One Platform