The Leading Microsoft Teams Phone SystemComplete Functionality for Every User: End Users, Customer Service, and Supervisors
A Personalized User Interface for Each User Group
End Users: Easily manage your status and presence. Transfer calls in three clicks. Access customer data instantly with integration into over 150 CRM systems
Customer Service: Work from anywhere in your chosen call group. Automatic Call Distribution (ACD) ensures balanced workloads, and queue management improves customer interactions.
Supervisors: Monitor performance with our Power BI dashboard. Compare call groups and agent performance against service level agreements. Use AI-powered call analysis to improve customer service
- User-friendly management environment
- Comprehensive call flow designer
- Outbound calling with different phone numbers
- Simple user login and logout
- Advanced call routing
- Flexible scheduling
- Customizable menus, ACD, queues, and groups
- Call recording with flexible storage options
- CRM integration with 150+ systems
- Comprehensive contact center features
- Wallboards for real-time monitoring
- Failover protection for maximum uptime
- Optimize costs with multiple SIP trunks and least-cost routing
- Automate workflows with APIs and webhooks
- Use your existing SIP or DECT devices
- In-depth statistics and detailed reporting