CUSTOMER CONTACT CENTERFaster and Better Assistance with Automatic Call Distribution (ACD)
WHAT IS AN AUTOMATIC CALL DISTRIBUTOR?
An Automatic Call Distributor (ACD) ensures every client connects with the appropriate care worker. Clients experience a consistent calling experience, while care workers benefit from more efficient call routing. An ACD is ideal for customer contact centers, automatically distributing incoming calls among your staff.
Caller ID and Predefined Rules
Routes every call to the correct person based on caller ID and predefined rules.
CRM System Integration
Connects specific clients with designated care workers.
Reporting and Analytics
Provides insights into call volume (hourly, daily, and monthly) and individual staff call handling.
Additional Options
Includes voicemail and callback services.