When you visit the Voclarion website, it is possible that we store your personal data. This Privacy Statement describes how we use, process, and handle the personal data you provide to us. Voclarion in Amsterdam is responsible for processing your personal data. We only use functional cookies on our site.
1. Use of our services
We ask you for personal data when:
- requesting a quote
- requesting or advising on one of our services
- purchasing and delivering hardware and services
- and if you use the contact form on the website, for example
When visiting the website, no personal data will be collected by us without your consent. We do register data that does not contain personal information. This is to gain insight into how our website is used. The so-called cookies, which will be discussed later.
It is possible that personal data is requested on certain parts of our website, for example if you want to use a specific service. This information will only be used by us for the described purpose.
In some cases, your personal data is linked to an ‘account’ to ensure that you do not have to re-enter it with every transaction.
When sending forms, the IP address is also recorded. This is to be able to check in certain cases whether personal data is being used incorrectly.
2. What data can we collect?
- First and last name
- Address, postal code and place of residence
- Telephone number and / or Mobile numbers
- E-mail address
- VAT number
- Invoice number
- Chamber of Commerce number
- IP address
3. Why we need data
As mentioned earlier, we only collect personal data for the purpose for which we collected it. Use for another purpose is only possible if we have obtained your explicit consent.
Quotation
When requesting a quote, your name, address, e-mail address and/or telephone number are requested. We can then contact you by mail or telephone. Your data will not be kept longer than necessary.
Request and/or advice about one of our services
When requesting and/or advice about our services, we may ask for your name, e-mail address and/or telephone number to process your request. Your data will or will not be deleted depending on the service you have purchased.
Purchase and delivery of hardware and services
When purchasing and delivering hardware and services, we can record all data as indicated under point 2. This is a legal obligation when drawing up invoices and required for correct accounting. We keep this data for 7 years.
Questions, complaints and comments
When you ask Voclarion a question or submit a complaint or when you fill in the contact form on the website by telephone, e-mail, we ask for your contact details to handle the question or complaint. In this case, this personal data will only be used by us for this purpose and is only accessible to those within Voclarion who are involved in handling your question or complaint.
4. How long do we keep your data?
How long we keep your data depends on the purpose for which we use it. If you have received a quote, for example, we are obliged for our accounting to keep it for a maximum period of 7 years. For questions and comments, we use a period of 12 months. For complaints, we use a period of 7 years.
5. Who has access to your data?
Voclarion does not sell your data to third parties and will only provide it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. In some cases, the information may be shared in applications in which we process your data, such as our CRM package and accounting program.
Our employees are obliged to respect the confidentiality of your data. We conclude a processor agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Voclarion remains responsible for these processing operations.
6. Links to other websites
Our internet pages contain links to other websites. Voclarion is not responsible for the privacy policy of websites that are not under the control of Voclarion.
7. Cookies
Cookies are used on this website to guarantee the integrity of the registration procedure and to personalize the website. A cookie is a small text file that is placed on your computer by a web page server. Cookies are unique to each user and can only be read by a server in the domain that sent the cookie to your computer.
The main purpose of cookies is to save you time and effort. For example, if you customize a web page to your personal preferences or if you navigate through a website, cookies will remember the chosen settings and preferences for future use.
When you visit the website again later, the previously entered data can be retrieved by the cookies, so you can easily use the website’s options again as you previously set them. In addition, cookies are used to keep statistics, but even then the data does not contain any personal information.
8. How can I view, correct or delete my data?
You can request which data Voclarion has recorded about you, what it is used for and you can have data deleted by contacting us via the contact details that you can find at the bottom of this document.
9. Inspection, correction and right of objection
You have the possibility to view your personal data, send an e-mail to [e-mailadres is verwijderd] for this. We will answer you within the legal deadlines set for this. If the overview provided by Voclarion contains inaccuracies, use this same e-mail address to change or delete data.
10. Changes
This privacy statement is tailored to the use of and the possibilities on this site. Any adjustments and/or changes to this site may lead to changes in this privacy statement. It is therefore advisable to consult this privacy statement regularly.
11. Questions and feedback
For more information about our use of your personal data, or your rights under the General Data Protection Regulation, please contact us by e-mail at [e-mailadres is verwijderd] or send a letter to:
Voclarion T.a.v. Privacy Joop Geesinkweg 125-B 1114 AB Amsterdam-Duivendrecht
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