CALL CENTER┃STRONG CONNECTIONS =
Creating Exceptional Customer Moments
Where is your phone
system falling short?
Do your customers complain about long queues?
Do they have to repeat the same questions over and over?
Poor connectivity leads to frustration, damages your company’s reputation, and costs money. An upgrade to Voclarion CallTo365 is the solution.
Automatic Call Distribution (ACD) – Routes calls to the most suitable agents, based on expertise or previous customer contact.
Interactive Voice Response (IVR) – Allows callers to navigate a menu structure for faster, self-directed service.
Queue Management – Includes hold music, estimated wait times, and options like callback requests.
Presence & Availability – View colleagues’ status in real time and accept, reject, or forward calls easily.
CRM365 Integration – Access customer data, call scripts, and your knowledge base directly during conversations.
Omni-channel Support – Manage customer interactions across email, chat, social media, and SMS.
Call Center Performance Insights
Real-time monitoring & analytics provide insight into average wait times, call duration, and service levels.
Supervisors can listen in on calls and chat live with agents to provide real-time coaching and support.
WE’RE CONFIDENT
OUR SOLUTION
WORKS FOR YOU TOO
Want to experience our solution firsthand?
Try our Proof of Concept service.