HEALTHCARE CONTACT CENTER

Faster, Better Service with Automatic Call Distribution (ACD)

An Automatic Call Distributor (ACD) ensures that every client is connected to the right healthcare professional.

This creates a consistent calling experience for clients while helping healthcare staff handle calls more efficiently.

Routes every call to the correct person based on caller ID and predefined rules.

Connects specific clients with designated care workers.

Provides insights into call volume (hourly, daily, and monthly) and individual staff call handling.

Includes voicemail and callback services.

“Automatic Call Distribution improves the accessibility of our healthcare organization.”

With automated call routing, incoming calls are connected to the right care provider faster and more efficiently.