Voclarion Callto365

Make Teams the central hub for your communication

Professional telephony — anywhere and always connected.
National & international phone numbers, competitive rates, and powerful CRM integration. Build personal customer relationships through intelligent listening.

It offers all the functionality you need as an end user, contact center agent, or supervisor.

A Personal User Interface
for Every Role

End users easily set their status and presence. Call transfers are done in just three clicks, and thanks to integration with over 150 CRM systems, customer data is instantly available.

Contact center agents work from any location. Automatic Call Distribution (ACD) balances workloads, while queue management supports a positive customer experience.

Supervisors benefit from our Power BI–driven dashboard. Compare the performance of call groups and agents against service level targets, and use AI-analyzed call recordings to continuously improve customer interactions.

Simple Administration

  • User-friendly management interface
  • Advanced call flow designer
  • Make outbound calls using different phone numbers
  • Easily add or remove users

Functionality

  • Advanced call routing
  • Fully customizable time schedules
  • IVRs, ACD, queues, and groups
  • Call recording (including on your own storage)

Productivity

  • CRM integration with over 150 systems
  • Full contact center capabilities
  • Comprehensive wallboards
  • Failover for optimal availability

Cost Efficiency

Multiple SIP trunks for different countries and cost-sharing or least-cost routing

Flexibility

  • APIs and webhooks for automation
  • Support for existing SIP or DECT devices

Analytics

Advanced statistics and detailed reporting

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